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The Outsourcing Customer Services Summit (OCSS), organized by Engage Customer, took place in London on March 28th. The Nearshore Executive Alliance was invited to join an international group of leaders that provided insights on how business transformation for customer services across all channels can drive performance and profitability.

During her session Rebeca Hassan, NEA Executive Director, provided an overview of the Customer Management Services industry in the Nearshore region, as well as the trends and growing factors identified by experts. Using case studies from its member companies, the NEA explained how customer experience excellence is delivered from the region.