Business Process Outsourcing (BPO)
You have invested months of time – and many thousands of dollars – to reach this point in your outsourcing project. Your scope is defined and you have selected the best service provider in the business. The time has come to let the supplier’s experts loose in your business and watch the savings and efficiencies roll in.
Or so you thought.
Mary Lacity’s and Leslie Willcocks’ joint research in progressive outsourcing approaches has helped companies navigating modern outsourcing for over two decades.
Robotic Process Automation (RPA) tools are being widely adopted across a wide range of enterprises and industries. By executing narrowly defined, repeatable tasks, RPA bots can drive dramatic productivity increases and significant cost reductions. For as little as $10,000 to $15,000 a year to deploy and maintain, a single bot can perform the routine, administrative tasks of five to ten people.
With the rapid advancement of automation technology, some are worried that new solutions might supersede the process automation that RPA offers. However, it is not a case of new technology superseding, but rather, complementing and working together with existing RPA capabilities.
Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:
Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades' experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series - and received lessons aplenty...
What has been the single most significant development to impact your profession or area of business during your career, and why?
Less than two per cent of the global outsourcing market is affected by robotic process automation (RPA). And yet, some estimates show that the growth of RPA use may approach 90 per cent year-over-year, according to an interview with Everest Group VP Sarah Burnett at a recent seminar organised by Accenture.