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Legal Process

Jul 21, 2018    0
Contact centers today face a variety of challenges – from keeping customers happy to the pressures of meeting key performance indicators (KPIs) to staffing issues...
Jul 12, 2018    0
As Benjamin Franklin once eloquently put it: “By failing to prepare, you are preparing to fail.” These wise words are applicable to many facets of life, including...
Feb 10, 2018    0
A few years ago, companies used purpose to differentiate. It was an edge over their competition, something that was applauded by consumers. Today, it’s the expectation. Businesses want to not...
Jan 20, 2018    0
It’s easy to hear a buzz word in the industry and make assumptions. However, what happens when those assumptions prove incorrect? And what happens when those assumptions are the bedrock under...
Nov 26, 2017    0
In a recent 4C poll* of 227 UK retail procurement executives, 89% responded that they either had no plan in place or were unaware that their company had a plan in place. What should you consider now...
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