There has never been an era where so much power has shifted to the customer. To compete in this environment, companies must embrace uncertainty, encourage risk-taking and tackle unconventional challenges in order to achieve great business outcomes. Agile methodologies and Lean principles offer guidance on how to best deliver projects, embrace change, and provide solutions frequently and rapidly by reacting to customer feedback. From the provider perspective, Latin America is in an ideal position to profit from this “new normal.” Three companies, three different countries, contributed to the first industry-wide view of why Nearshore, Agile and Lean are a great fit.